Education

Registered in Apartment Management

The NAHB's RAM program represents superior standards, management competency and professional credibility by offering a series of certifications at various levels of expertise.  The RAM program offers property managers a training path for complete career development.  Instead of relying on the opinions of a "few" experts, NAHB went straight to the source and asked 3,000 active industry practitioners what they actually do.  The results of their 28 page job analysis survey told them, in detail, which skills and knowledge property managers need to master their business.  A compilation of this data was used to decide which areas to test, thus creating RAM School.  The RAM School is a 40-hour training program sponsored by your local Multifamily Council through NAHB.  The classes are followed by a competency-based exam consisting of 100 multiple choice questions covering the following topics:

• Personnel
  
• Occupancy Files
  
• Office Management
  
• Marketing
  
• Financial Management
  
• Application and Move-Out
  
• Maintenance
  
• Fair Housing and Americans with Disabilities Regulations

Click Here for more information on the RAM School and an application!

Created in 1996, this program is the newest certification of the RAM program of the NAHB.  The 16-20 hour course offers a comprehensive overview of multifamily leasing and sales skills.  Topics include:

• Sales Presentations
  
• Fair Housing and Ethics
  
• Communications
  
• Telephone Skills
  
• Merchandising Yourself & Your Product
  
• Legal and Administrative Action
  
• Apartment Presentation
  
• Overcoming Objections
  
• Closing Process
  
• Follow-up and Referrals
  
• Job Description

Click Here for more information on Certified Leasing Professional and an application!